Fusion Service LinkTM Mobile Edition
Fusion Service Link Mobile Edition is a wireless application that runs on a rugged mobile PC tablet or PPC (Personal Pocket Computer) freeing the service advisor from his desk top computer. The Service Link Tablet interfaces directly to the dealers DMS computer. Mobile check- in, vehicle history, visual documentation, real time R/O updates, VIN scanning, appointment management, wireless remote payment, multiple inspection checklists, immediate access to TSB's, recall notices, and recommended services, are some of the many features provided by Fusion Service Link Mobile.
Features:
· Real-Time DMS Integration
· Quick mobile vehicle check-in
· Mobile vehicle inspections
· Visual and digital photo documentation of inspections
· Multiple inspections
· VIN Scanners
· Mobile access to DMS and the internet
· Mobile access to audio and video data to assist the advisor and maximize up-sell potential
· Vehicle History andTSB/Recall Information/Service Recommendations
Fusion Service LinkTM On Line Appointments
Fusion Service Link On-line is an on line reservation and appointment system that links to the dealer’s web site. Fusion On-Line provides your customers with a complete menu of service options and will walk the customer through all recommended services due.
Fusion Service Link On-line will also provide your customer with categorized repairs and complaints. Through the power of the web, your customers have access to information on why services are recommended and how your service department can enhance their vehicle’s performance. Your customers have the ability to monitor key progress on their vehicle, be notified via Fusion Service Link Alerts of schedule changes and when service is complete. Customers can even pay on-line.
Features:
Provides the customer with direct appointmenet request to the advisor
Reminds the customer of previously declined services
Provides a full menu of available services
Complaints are organized by category making it easy to communicate to the advisor
Recommends services due based on vehicle mileage and time and maximizes the service department’s up-sell potential
Immediately notifies the service advisor of requested drop off time and pick up time
Customers can see immediate changes in vehicle status while their vehicle is in the shop
Fusion Service Link Alerts provides the service advisor with automated digital communication to his customers making communication via email, digital voice, or text fast and easy
Customers can make credit card payment on-line
Fusion Service LinkTM Alerts
Fusion Service Link Alerts is an automated reminder system built into the Fusion Mobile Advisor, Service Link On-Line and Service Link Menu Writer. With Fusion Service Link Fusion Alerts your customers can choose how they are contacted about progress on the service of their vehicle including, upcoming service appointments and services that are due on their vehicle. Fusion Service Link Alerts will automatically contact your customer via email, digital text messages, or digital voice messages, which can significantly reducing the number of phone calls in and out of the service center.
Features:
· Automated e-mail reminders
· Automated text reminders
· Automated digital voice reminders
· Automated appointment reminders
· Maintains a history of all automated communication for each open r/o and appointment
· Automated follow-up and customer satisfaction survey for each completed r/o
Fusion Service LinkTM Survey Manager
The Fusion Service Link Survey Manager provides the dealership with the capability to develop customized on line surveys to gather specific customer feedback.
Surveys can be linked to automated email reminders, repair order follow up, post sales follow up or any other place quick and direct customer feedback is needed.
Features Include:
Customized introductions
Customized closing messages
Multiple choice questions
Text entry questions
Scaled questions.
Fusion Service LinkTM Campaign Manager
The Fusion Service Link Campaign Manager provides the dealership with a full service marketing system. Messages are launched by digital voice, text, email or postcard and can be targeted to specific customers.
Recall campaigns, specific service due, lost customers or general service specials can be created and launched automatically. Campaigns can be launched on a specific date and time or by vehicle VIN range
Target customers Include:
· All customers
· Lost customers
· New sales to service
· Service due customers
· Recall Campaigns and more...
Fusion Service LinkTM Manager Portal
The Fusion Service Link Manager Portal provides 24x7 access from the browser for service managers, advisors and technicians. Interact with customers and shop personnel in real time. Confirm appointments, manage advisor and technician schedules, recommend service options and manage the business from anywhere at any time. The shop time booked feature give each advisor visability of all booked hours for future days. The campaign manager allows targeted campaigns at anytime to fill future work.
Fusion Service LinkTM Menu Writer:
The Fusion Service Link Menu Writer allows your advisors and cs to access recommended scheduled maintenance for their vehicle at the advisors desk top or free standing kiosk. Customers can also access service specials and pay their repair bill at the advisors desk or customer kiosk. Additionally, the Menu Writer can maximize a dealership service department’s revenue by helping to up-sell recommended or scheduled maintenance work to customers. Advisors can print menus, create the customer write up, schedule next appointments and schedule deferred recommended services.
Features:
Audio and video information to inform the customer on why services should be done
Informs the customer of previously recommended services that have been deferred
Recommends scheduled services currently due on the vehicle
Prints on line menus on demand
Plays information videos on demand
Maximizes up-sell potential of vehicle services
write future appointments into the DMS (ADP)
write the repair order back to the DMS (ADP)
Credit card payment at the kiosk