Feedback on how the system is used in the real world is vital to the continued evolution of our products and to the successful implementation and ongoing operation in your shop.  Our servers monitor each software module remotely, detecting abnormal events and/or, operation patterns which allows for improving the operational efficiency of our software and your shop.  In some cases, our support personnel may contact your employee within minutes of an unusual operation to gather information and\or provide spot training.  Bottom line is we are not selling software but a lifetime commitment to maintain peak operation of your shop.    

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